Customer Care Representative

Job Description

Job Description

Job Title : Customer Care Representative (Credit Union)

• Location : Washington DC
• Must : have 1 year of credit union or banking experience
• Salary : $19-$20 / hr.

Major Duties :

• Provides member services as opening new accounts, transfer funds, wire transfers, order checks, corrections, etc.
• Cross-sells CU products and services and handles tickets and chats.
• Responds to questions and / or provides information upon request from members (internal and external).
• Processes requests / transactions, as appropriate.
• Assists members and potential members in understanding and utilizing Credit Union products and services

Requirements :

• High school diploma or equivalent.
• Prior experience in customer service, preferably in a financial institution.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with financial software.
• Must be able to pass background, drug, and credit checks.

Benefits :

• Competitive hourly wage, with the potential for advancement.
• Comprehensive benefits package, including health insurance and retirement savings plan.
• Paid time off and holidays.
• Employee discounts on financial products and services.
• Opportunities for ongoing training and professional development

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