Senior Product Manager : Patient Experience

About Tava

If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day. Tava Health is a quickly growing venture-backed startup, focused on scaling access to behavioral healthcare.

We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities.

About the Role

We are seeking a Senior Product Manager to lead our patient-facing product experiences. This role will focus on optimizing patient conversion flows, scheduling, payments, and the in-session telehealth experience. You will play a critical role in building a high quality experience that will shape how individuals access therapy at Tava Health.

Key Responsibilities

High Performing, Consumer-grade Experiences

Own the end-to-end patient experience : signup, intake, therapist selection, scheduling, coverage, etc.

Optimize conversion rates and engagement with Tava's services

Support diverse coverage methods (insurance, employer coverage, self-pay).

Product Execution & Strategy

Define and manage product vision, roadmap, and backlog across patient-facing initiatives.

Prioritize high-value opportunities with limited resources.

Drive measurable outcomes through rapid iteration and experimentation.

Ensure a strong track record of shipping impactful features.

AI-Driven Efficiency

Leverage AI tools daily for product insight, efficiency, and experimentation.

Stay ahead of AI-enabled opportunities that can transform patient and provider experiences.

Leadership & Influence

Operate with creativity, grit, and a high level of ownership.

Manage complexity and context across multiple initiatives.

Engage leadership : communicate strategic rationale, align on priorities, and confidently drive execution.

Actively seek input while ensuring clarity and decisiveness in product direction.

Qualifications

Entrepreneurial mindset : creative, resilient, and resourceful.

Proven success personally driving the growth of consumer-facing digital products.

Strong analytical skills in conversion optimization, payments, and consumer flows.

Demonstrated ability to ship in fast-moving, nimble environments.

Experience applying AI in day-to-day product management.

Exceptional collaboration skills with designers and engineers

Why You’ll Love Working at Tava

Competitive salary and stock options (so you share in the company’s success).

Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options.

Free, generous Tava mental health benefit — of course!

Monthly HSA contributions for qualifying enrolled employees.

Generous PTO and paid holidays.

Paid parental leave.

401(k) retirement plan.

Weekly company-paid lunch via DoorDash and a personal DashPass subscription.

Opportunity to make a meaningful impact at a high-growth, mission-driven company.

• For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @ tavahealth.com or @ us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.