Store Manager - Zales - Miami International

Store Manager

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.

Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.

Compiles and follows up on customer requests.

Attains sales projections and sales quotas as set by the Company and develops strategies to maximizes both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.

Demonstrates a commitment to the Company's People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.

Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution. Demonstrates the ability to communicate, understand, and empathize with others.

Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information. Maintains the neatness and cleanliness of the location to represent the banner. Responsible for compliance with Company policies and practices. Conducts himself / herself in a manner that will merit the goodwill and respect of customers and fellow employees.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind : operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Hours will increase during peak selling periods.

Education Required : Minimum of 2 years of college preferred

Required or Acceptable Job-Related Experience : at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.

Preference will be given to candidates with specialty retail or jewelry experience.

Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Technical / Other Skills Required : Advanced Communication skillset, both written and verbal.

Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.

Strong interpersonal skills to build effective employee and customer relationships.

Advanced presentation skills to provide effective team member training and excellent customer presentations.

Strong problem solving and conflict management skills to support internal and external customers.

Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.

Ability to plan and organize tasks to meet deadlines and expectations.

Ability to work independently without immediate supervision.

Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.

Ability to understand and thoroughly explain detailed information.

Reliable and dependable.

Bilingual skills are a plus.

While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and / or feel merchandise. The employee is also required to sit, stoop, bend, kneel or crouch as needed. The employee must be able to lift and / or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler's loupe. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings including air travel and overnight travel may be required.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.

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