Customer Service Representative

Customer Service Representative

Founded in 1912, ITW (NYSE : ITW) is a global industrial company built around a differentiated and proprietary business model. The company's seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW's approximately 45,000 dedicated colleagues around the world thrive in the company's decentralized, entrepreneurial culture. In 2019, the company achieved revenues of $14.1 billion, with roughly half coming from outside North America.

ITW Deltar Fasteners is a large division within the Automotive Segment and serves all the major OEMs and their tier suppliers with plastic fasteners. Locations include : Frankfort, IL; Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI.

The division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW's industry leading research and development capabilities, ITW Deltar Fasteners enhances our customers' competitive advantage by :

• Maintaining advanced engineering and manufacturing facilities in NA.
• Exchanging product, process and benchmarking information with sister units worldwide.
• Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.

The Customer Service Representative reports to the Customer Service Supervisor. The major areas of responsibility are : Coordinates customer service related activity for the operations to ensure on-time shipment of product to customer. Reviews customer / vendor / internal department correspondence on day-to-day occurrences to react to customer demands.

Primary Responsibilities :

Experience Requirements :

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local laws.