Director, Technical Program Management (Marketing) Job at MERGE in Chicago

Director, Technical Program Management (Marketing)

Chicago, IL

Merge Storytelling and Technology

MERGE partners with leading clients—American Express, T-Mobile, Meta, Adobe, BlueCross BlueShield, Abbott, GE Healthcare, and many more—to solve complex business challenges with data-driven, creative solutions.

Promote Health, Wellness & Happiness

We empower purpose-driven industries—healthcare, life sciences, consumer products—by delivering health, wellness, and happiness to clients, customers, and communities.

Emerge to the Top of Your Career

MERGE creates a superior work experience where talent grows. We encourage people to think higher and feel deeper while delivering exceptional work.

Responsibilities

• Spearhead strategic oversight of a digital project management team, aligning day‑to‑day operations with organizational goals.
• Lead recruitment, hiring, development, and growth of the digital project management team.
• Forecast and identify new skills and resources required for digital projects.
• Supervise developers’ workflow, task management, and project direction.
• Collaborate with Account Management and New Business teams on digital strategy for clients.
• Work with SVP, Program Management on project scopes and initial project plans.
• Ensure the flow and efficiency of work across the digital team, from project planning to maintenance.
• Report to senior management on overall resource planning and utilization.
• Provide weekly, quarterly, and yearly reports on profitability and forecasting.
• Build and sustain relationships across the agency to facilitate adjustments to deliverables as needed.
• Alert the team if a project deviates from scope or set parameters.
• Lead contingency planning, problem resolution, and recommend solutions to maintain schedules, budgets, and quality.
• Manage freelance hours and costs for content development and external production.
• Develop, manage, and enforce a rigorous approvals process internally through production phases.
• Oversee testing processes and quality standards on all projects.
• Lead larger client accounts with multi‑faceted projects and complex initiatives.
• Partner with client service leads on annual brand / tactical planning exercises.
• Provide insight on process improvements and opportunities for tools / resources.
• Maintain detailed records of digital projects, ensuring they are organized and easily accessible.
• Onboard new hires on program management department overview and workflow tools.
• Train Program Management and other departments on agency processes.
• Attend monthly financial revenue / forecasting meetings.
• Provide oversight and approval on estimates from direct reports.
• Manage and mentor teams of Program Managers and Senior Program Managers.
• Lead client team staffing exercises and internal project status updates.
• Communicate necessary scope changes for client services to execute in client status meetings.

Qualifications

Benefits & Compensation

Salary range : $112,000 – $134,000 (based on skill, experience, location, and other factors).

MERGE offers medical, dental, vision, life insurance, 401(k) with match, lifestyle spending account, flexible time off & holidays, and many other benefits.

Equal Opportunity Employer

MERGE welcomes and celebrates diversity. We are an Equal Opportunity Employer and comply with all applicable laws.

Applicants must be authorized to work in the U.S. without future visa sponsorship.

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