Claim Center Representative

Claim Center Operations Representative

At Chubb, our mission is to provide superior insurance solutions that foster resilience and security for our clients. We strive to be the preferred choice for individuals and businesses seeking comprehensive coverage and unmatched service.

Join Chubb for a rewarding career where our core valuesexcellence, integrity, and respectguide every decision we make. Be a part of a dynamic team that is dedicated to protecting what matters most and making a positive difference in the lives of our clients and communities. Together, let's shape a safer, more secure world.

Overview : We are currently seeking a Claim Center Operations Representative to join our North America Claim Operations Team. This position will report directly to the Claims Operations Manager and will be responsible for providing essential support to the claims process. You will play a crucial role in supporting our claims adjusters and their leadership. This in-office position involves a variety of duties that are critical to the smooth operation of our claims process. You will assist with administrative duties, conduct research, route inquiries, and contribute to the overall success of the Claims Operations team.

Location : Claim Center locations : Chesapeake, VA, Phoenix, AZ or O'Fallon, MO

Key Responsibilities

• Manage high-volume work requests while ensuring adherence to service-level agreements and turnaround time expectations, this includes accurate documentation of actions in the respective systems & databases.
• Ability to adapt quickly to new processes and technology, which can include maneuvering between multiple system applications confidently to find information.
• Serve as a point of contact for internal stakeholders and business partners regarding claim operations-related inquiries. At times, this may require engaging with external and internal customers or business partners to help resolve service issues as needed.
• Support the Claims Operations Manager in executing on workflows to improve quality and minimize errors for support services. This includes identifying and suggesting opportunities for process and workflow optimizations, resource allocation, and technology enhancements.

Qualifications

Experience & Education Requirements :

Competencies

Company Benefits Highlights :

At Chubb, we provide our employees with best-in-class benefits to support their physical, emotional, and financial goals and well-being. We foster a collaborative and inclusive culture with the flexibility to support our employees' needs. Our comprehensive benefits package includes :