Field Services Engineer

This range is provided by AMT PostPro. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$55,000.00 / yr - $75,000.00 / yr

Position Overview

We are seeking a skilled and motivated Field Service Technician to install, maintain, and repair post-processing equipment for additive manufacturing at customer sites. This role requires a strong technical background, excellent problem-solving skills, and a passion for delivering outstanding customer service. The ideal candidate will thrive in a fast-paced environment and be willing to travel extensively to support our growing customer base.

Key Responsibilities

• Install, configure, and calibrate post-processing equipment (e.g., de-powdering machines, surface finishing machines, part-dying equipment) at customer sites.
• Conduct site inspections to verify compliance with safety, power, and environmental requirements.
• Perform routine preventive maintenance to ensure optimal performance and longevity of AMT equipment.
• Diagnose and troubleshoot mechanical, electrical, and software-related issues.
• Replace or repair faulty components, ball valves, pumps, sensors, or motors.
• Update firmware and software to the latest versions as required.
• Provide on-site and remote technical support to customers, addressing operational issues and answering technical queries.
• Train customers on the safe and effective use of additive manufacturing equipment, including software operation and material handling.
• Perform regular on-site preventative maintenance of AMT equipment at customer facilities to ensure top performance.
• Monitor and analyze equipment performance, identifying opportunities for improvement.
• Document service visits, including issues encountered, actions taken, and parts used.
• Provide detailed reports to both customers and internal teams, highlighting equipment performance and maintenance recommendations.
• Maintain accurate records of equipment history, warranties, and service schedules.
• Conduct safety audits and risk assessments for equipment operation and maintenance.
• Advise customers on proper safety protocols and hazard mitigation.

Travel Requirements

Qualifications

Education and Experience

Technical Skills

Soft Skills

Other Requirements

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

Industrial Machinery Manufacturing

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