Customer Experience Agent

A company is looking for a Customer Experience Specialist to provide exceptional support to customers.

Key Responsibilities

Respond to customer inquiries and escalations through live chat and email

Troubleshoot issues related to bookings, payments, integrations, and platform features

Document cases, identify patterns, and collaborate with internal teams for process improvements

Required Qualifications

2+ years of experience in a customer support environment, preferably with software or ecommerce products

Strong technical aptitude and ability to learn new tools quickly

Experience with Google Suite and Helpdesk systems like Zendesk or Intercom

Ability to manage multiple priorities effectively

Knowledge of Portuguese is a plus