Client Service Coordinator

Client Service Coordinator

Summary Of Job Purpose And Function :

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks :

Live and exemplify the Five Principles of Mars, Inc. within self and team.

Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

Conduct administrative functions as necessary.

Other job duties as assigned.

The Five Principles :

Quality The consumer is our boss, quality is our work and value for money is our goal.

Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency We use resources to the full, waste nothing and do only what we can do best.

Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies :

Leadership :

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional :

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Capabilities And Experience (Can Do) :

Ability to multi-task

Communication skills

Organizational ability

Problem solving skills

Client service skills

Intellectual ability

Mathematical ability

Computer skills

Attitudes (Will Do) :

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Tolerance for Stress / Resiliency

Special Working Conditions :

Ability to work at a computer for long periods of time.

Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

The noise level in the work environment is moderately high.

Requires sufficient ambulatory skills in order to perform duties while at hospital.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

Experience, Education And / Or Training :

High School Diploma or equivalent preferred.

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

One year related experience required with customer service preferred.

Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

We Are A Drug-Free, Smoke-Free, Equal Opportunity Employer :

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

Pay Range : $16.93 - $21.63 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here At Banfield, We Prioritize Your Well-Being And Professional Growth By Offering A Comprehensive Total Rewards Package :

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Best-In-Class Student Debt Relief Program (for Full-Time DVMs)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Associate Life Insurance (company-paid) & Supplemental Life Insurance

Company-Paid Short- and Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance (for Eligible Positions)

Back-Up Child and Elder Care & Family Support Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for Pets

Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (

• ).