Customer Support Technician

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Analyst, Customer Interface VTP, serves as a key resource for delivering and improving Tier 1 customer support to users of the Vehicle Tracking Portal (VTP). The role is responsible for handling customer inquiries, troubleshooting challenges, logging and analyzing incidents, and guiding users through VTP functionalities. With focus on quality, consistency, and process optimization, the role plays a key part in strengthening the overall customer experience. The position also contributes to the ongoing development of the VTP tools, enhancements, and training materials by providing insight and feedback.

Responsibilities

• Provide VTP Tier 1 customer support (Responding to inquiries, resolving challenges, and logging incidents) between 7 AM - 3 PM (Even weeks) or 11 AM - 7 PM (Odd weeks). May vary depending on the demand

Serve as liaison between customers and Finished Vehicle Operations team and / or IT for support related matters

Support Customer Interface team on Ad Hoc tasks as necessary

Compensation Range

$58,000- $63,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Benefits of working at Hyundai GLOVIS America Inc.

Skills

Education & Experience

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.