Epic Willow Analyst

Job Description

Job Description

Overview

An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.

Key Responsibilities

• Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory)
• Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution
• Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation
• Conduct root cause analysis, identify solutions, document, and implement changes
• Lead or support go-lives, upgrades, system changes, and user training initiatives.
• Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic
• Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication
• Participate in change and project management; support small to medium-scale Epic Willow projects

Qualifications

Career Levels Example (PIH Health)

This is a remote position.