Overview
Primarily responsible for assisting Community Manager by providing effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Responsibilities
- Provides administrative support and other tasks as directed by Community Manager.
- Partners with the community manager to ensure compliance with the governing documents and policies of the community along with State and Federal Laws.
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM's management contract.
- Communicates with homeowners concerning compliance with CC&R's.
- Conduct regular community inspections to ensure adherence to governing documents.
- Oversees and maintains the design review guidelines process and communicates effectively with the Architectural Committee Chair.
- Reviews monthly financials and submits community accounts payable as directed by Community Manager.
- Assists in reviewing bid proposals with Manager and provide bid matrix summary.
- Maintains accurate and current association records, calendars, and website.
- Meeting Minute Taker for all Open, Executive Board Meetings, and annual.
- Maintains meeting schedule and open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Designs blast email communications, fliers, etc. for community communications.
- Assist in planning and executing community events, programs, and initiatives as needed.
- Performs other duties as directed.
Knowledge, Skills & Abilities
Strong computer software and internet proficiency.Excellent interpersonal skills : positive written and verbal communication abilities.Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.Exceptional organization and tracking skills.Proven customer service experience, with a strong emphasis on problem resolution.Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.Ability to function efficiently in a high volume, fast-paced environment.Ability to interact and work positively and effectively with staff at all levels.Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.Ability to work collaboratively and cooperatively within the department as well as with other departments.Physical Demands & Work Environment
Sitting and standing for moderate periods of time.Utilizing personal automobile for commuting to and from assigned communities.Walking communities to inspect common areas per management contract.Seniority level
Entry levelEmployment type
Full-timeJob function
Marketing and SalesIndustries#J-18808-Ljbffr