Strategic Account Manager

Strategic Account Manager

Woflow is building the infrastructure powering real-time, AI-driven commerce. Our platform enables the world's largest marketplaces and commerce platformsthink Shopify, DoorDash, Uber Eats, and Squareto ingest and structure complex supplier and product data at scale. With the rise of AI agents and dynamic commerce experiences, Woflow is helping enterprise customers stay ahead of the curve.

Woflow's Account Management team serves as the key point of contact for our customers, acting as a trusted advisor for all things related to the post-sales lifecycle onboarding (including integrations), product usage, partnership expansion, technical troubleshooting, and ongoing account management.

The Strategic Account Manager is a senior role responsible for managing a large book of business with key strategic accounts. This is a multifaceted role putting you at the center of account delivery, requiring the blending of expertise in three distinct areas :

• Customer success. SAM's are the face of Woflow with our customers (as well as the voice and champion of our customers internally). You need to be customer-obsessed, empathetic, and professional, as well as someone who naturally builds strong relationships with all stakeholders. You will be balancing client requests with business objectives, and be responsible for your accounts' growth targets while exceeding customer-driven goals.
• Project management. In this role you'll be responsible for managing multiple, urgent priorities across various workflows. You'll serve as the vital link between account stakeholders and Woflow's internal teams (including Product, Engineering, and Operations). You will be responsible for ensuring that all strategic initiatives are executed efficiently while meeting or exceeding client expectations and goals. This involves aligning stakeholders on measurable KPIs, designing and delivering innovative solutions, ensuring smooth and timely launch / scaling efforts, maintaining high-quality product performance, as well as overseeing client reporting and communications (including MBRs, QBRs, etc.).
• Technical delivery. Woflow is a highly technical and operationally intensive company. You'll need to fully understand the technical details of our platform and how it helps our customers achieve their major goals. As a SAM you need to be able to synthesize and discuss technical requirements with ease, effortlessly demo our platform and features, as well as develop creative technical solutions alongside internal and external stakeholders to continuously ensure customer needs are met.

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Ideally you'd have :

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