Lead ServiceNow (HRSD) Business Process Consultant (Remote)

We are open to supporting 100% remote work anywhere within the US.

As a Lead ServiceNow (HRSD) Business Process Consultant, you will be a crucial member of our ServiceNow practice, responsible for providing expertise in all facets of the ServiceNow platform and integrated technologies.

Your primary role will be to design and architect comprehensive solutions that meet our client's business requirements while aligning with industry best practices.

Working collaboratively with various teams, you will play a key role in successfully delivering ServiceNow projects. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

As a Lead ServiceNow (HRSD) Business Process Consultant you play a pivotal role in successfully leading the design and deployment of ServiceNow solutions for our clients.

In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements.

Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations.

Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Responsibilities :

Solution Design and Architecture : Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions.

Create detailed technical designs that align with the client's short- and long-term needs and effectively leverage the ServiceNow platform's capabilities and integrations with third-party technologies.

Technical Consultation : Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices.

Identify potential challenges and propose innovative solutions to address them.

Implementation Support : Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions.

Provide technical oversight and ensure the design is accurately translated into a functional solution.

Integration and Automation : Design and oversee the integration of ServiceNow with other systems and applications to create seamless workflows and automate business processes.

Ensure data consistency and integrity across different platforms.

Performance Optimization : Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions.

Identify and address bottlenecks to improve system performance.

Quality Assurance : Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.

Resource Management : Work closely with resourcing, practice leadership, and program management to ensure that the appropriately certified, trained, and experienced resources are working on projects.

Identify and communicate talent gaps and propose solutions to address the gaps.

Project Management : Work closely with project managers to keep projects within scope and timeline. Communicate regularly with practice leadership on the status of projects, and support deployment registrations to maintain ServiceNow partner status.

Security and Compliance : Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements.

Collaborate with security teams to implement robust security measures and maintain a secure environment.

Documentation and Knowledge Sharing : Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines.

Contribute to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.

Continuous Learning : Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends.

Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.

Client Relationships : Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.

Strategic Relationships : Build enduring relationships between ICF and the ServiceNow product and sales teams, fostering collaboration and knowledge exchange.

Facilitate collaboration and issue resolution between the two teams.

Corporate Growth : Contribute to the growth of the business. Lead the development of client roadmaps to identify and foster new opportunities for ICF services and ServiceNow license sales.

Present proposed solutions to potential clients, explaining the technical details clearly and understandably. This may involve interacting with both technical and non-technical stakeholders.

Collaborate with the proposal teams and create compelling proposals and oral presentations that outline the technical aspects of the solution, including implementation plans, timelines, and cost estimates, and ensure that the proposed solutions address all the specific requirements outlined in the solicitation documents.

Required qualifications :

5 + years of experience in technical skills, including workflow configuration, and business rule development.

1+ Years of experience implementing CIS- Human Resources.

1+ years of experience with ServiceNow platform capabilities, modules, and integrations.

Active ServiceNow Certified System Administrator

CIS Human Resources and CIS IT Service Management certification

U.S. Citizenship required (required by the federal government for this position)

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Must be able to obtain a Public Trust security clearance.

Preferred additional qualifications :

Bachelor’s degree in computer science, Information Technology, or related field.

2+ years of Federal experience

3+ years with an active ServiceNow Certified System Administrator certification in two or more additional mainline certifications, with a preference for the following combinations :

ServiceNow Certified Implementation Specialist (CIS) Application Portfolio Management and CIS Human Resources

CIS Customer Service Management and CIS IT Service Management

CIS Discover and CIS Service Mapping

CIS Software Asset Management and CIS Hardware Asset Management

CIS Project Portfolio Management and CIS Application Portfolio Management

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