Santa Fe Animal Shelter
100 Caja del Rio Road, Santa Fe, NM
Effective Date : November 6, 2025
Job Title : Part Time Season Processor / Temporary Sales Associate
Work Location : The Cat on Camino Entrada, The Cat on Zafarano, and Shelter (SFAS)
Departments : The Cat on Camino Entrada, The Cat on Zafarano
Reports to : Associate Director of Retail Sales
FSLA Classification :
Full-time
xX Part-time
□ Exempt Salary Range : $13.25 - $15.75
□ Non-Exempt
Job Summary :
90% of time : You will be working processing all donations and placing merchandise on the showroom floor. At times you might assist customers in the purchase of items, or handle the cash register. Duties include, but not limited to, processing inventory, tagging, pricing merchandise, and assuring the back processing room is organized and efficient. Duties also include maintaining The Cat warehouse.
10% of time : Displaying merchandise, assisting sales associates if needed.
What You'll Do
- Receive and process product, including unloading truck shipments, donations and execute stockroom / warehouse operations
- Replenish the sales floor as necessary based on sales and seasonal changes
- Engage customers and donors by greeting them and offering assistance with products and services
- Execute all product protection standards
- Participate in the training process for new hires on The Cat Resale Stores standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
Essential Functions and Responsibilities :
Adhere to The Cat truck calendar and high standard of punctuality for scheduled pickups when helping with estate sales and large donationsMust have positive interactions with donors and colleaguesEnsures the store is clean, organized, welcoming and aesthetically appealing for customers to have an exceptional experience. Assist in the store's task list .Will be responsible and oversee processing donations : sorting, organizing, tagging, pricing, presentation and ensuring donations are put on the showroom floor in a timely fashion when neededMaintain a high level of customer service and professionalism to customers at all times.Understand pricing in terms of the current market value of items in the store.Have knowledge of trends and styles- ie. vintage vs. oldHave knowledge of valuable item brands (Waterford Crystal vs. cut glass from China, Limoges vs. imitation Limoges)Knowledge of merchandising and display creationUnderstand the price cycle (clothing price cycle 2 weeks, other items discounted only after 30 days then 60 and 90 days) etc, as instructedMaintain quality control of floor and donationsHave knowledge of displays and store flow (register placement, department flow)Handle customer disputes immediately and diplomatically and understand when to utilize the supervisor or managerBe available to help move heavy artwork or furniture - ability to lift or carry 50 lbs. Ability to lift 100 lbs with assistance.Communicate professionally and clearly with all Santa Fe Animal Shelter Staff, customers, donors, vendors, volunteers, etc.Maintain a positive attitude and tone that seeks to uplift fellow employees and customers and encourage harmony.Must be able to follow the "Chain of Command." Seasonal Processing reports directly to the Associate Director of Retail SalesAny other task may be assigned by the supervisor or store manager.Must have a valid driver's license.Ability to quickly problem solve and diffuse difficult situations.Preferred fluent in Spanish but not requiredMaintain compliance with all company policies and proceduresBe able to complete tasks and / or projects as requested by the Associate Director of Retail SalesWhat You'll Do
Receive and process product, including unloading truck donations, assist donors with their donations and execute stockroom / warehouse operations and organizationReplenish the sales floor as necessary based on sell through and seasonal changesEngage customers by greeting them and offering assistance with products and servicesExecute all product protection standardsParticipate in the training process for new hires on The Cat Resale Stores standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadershipAll associate roles at Santa Fe Animal Shelter dba The Cat Resale Store are responsible for :
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededDemonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issuesSupporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experienceMeeting or exceeding individual goals (e.g., productivity, credit, loyalty)Accomplishing multiple tasks within established timeframesFollowing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersReceiving, understanding and proactively responding to direction from supervisors / managers and other company personnelOther responsibilities as assignedEducation and / or Work Experience Requirements :
Knowledge of trends, styles both retail and resale as well as the unique look and feel of our community's cultureExtensive knowledge of brands in regards to quality, designer, price, value and demandExcellent verbal and written communication skills, including ability to effectively communicate with internal and external customers / staff /Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary communicationProfessional demeanor and friendly nature.Professional, diligent and responsible attitudeCreative and out of box thinking.Above average in math knowledge and skillsRequired :
High school diploma or GED requiredExcellent customer service skills and ability to multi-task with strong attention to detailVerbal / written communication and interpersonal skillsMust be 18 years of age or olderMust have reliable transport at all times for offsite pick upsFlexible work availability, including weekends, and holidaysPreferred :
Client facing retail or service industry experienceNo retail experience required but preferredPhysical Requirements :
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesAbility to lift or carry 50 lbs also ability to lift 100 lbs with assistanceMust be able to be on feet for 8 hours.Must be able to talk, listen and speak clearly on telephoneAbility to do repetitive motion lifting items, tagging merchandise and display on showroom floor