Contact Center Representative

Job Description

Job Description

Description

• Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.
• Assist scheduling customers with appointments for Airbag recalls and provide dealership information.
• Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
• Capture concerns of the customer and properly document calls to create a case.
• Provide accurate information to customers, close cases and / or dispatch to the proper department for additional assistance.
• Work fluidly with team for clear feedback and growth opportunities.
• Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.
• Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.
• Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.
• Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
• Will use multiple screens, soft wares, and processes to assist customer. -Must be available Monday-Friday from 6am-5 : 00pm as their are various scheduled within this timeframe

Skills

Call center, Customer service, computer navigation, outbound

Top Skills Details

Call center,Customer service,computer navigation,outbound

Additional Skills & Qualifications

Education : College Degree preferred but equivalent work experience is sufficient Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Must be able to work with a team and on their own. Must be able to type 30WPM minimum Computer skills Previous customer service experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $20.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Oct 7, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.