Remote - Technical Project Manager

Position summary Description of Duties Serve as a key member of the IT Project Management Office. Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets. Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including, but not limited to, Initiating, Planning, Executing, Monitoring / controlling, and Closing. Define scope, gather / refine requirements, and align business and technical objectives across software, enterprise architecture, and toolset initiatives. Develop and maintain project schedules, plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe standards. Coordinate internal teams, contractors, system integrators, and vendors to deliver project milestones and contractual commitments. Prepare and maintain project documentation including but not limited to meeting minutes, status reports, BPPs, test scripts, and change control artifacts. Identify, analyze, and manage risks, issues, and dependencies across interconnected business and technical environments. Lead governance forums, steering committees, and stakeholder engagement sessions to drive decisions, transparency, and alignment. Oversee implementation and integration of contact center solutions, telephony / IVR, middleware, PCI-compliant workflows, payment interfaces, and other third-party connections. Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements. Plan and coordinate go-live and cutover activities including, but not limited to, readiness checks, deployment planning, execution oversight, and stabilization—while supporting onboarding / offboarding, QA, testing, and operational readiness. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all The Commission standards, policies, and procedures. Utilize various software and / or technology tools to perform job duties. Perform tasks and other duties as related to this position and role and assigned by the Commission. Required Skillset Strong program / project management capabilities, technical acumen, and ability to collaborate with cross-functional stakeholders Minimum 7 years of project management experience delivering IT projects of varying complexity. Expert proficiency in the management of scope, schedule, quality, communication, vendor, resource, change, and integration. Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure-related projects. Strong understanding of PMBOK project management standards. Working knowledge of ITIL / ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration management. Hands-on experience delivering using Agile frameworks such as SCRUM and SAFe. Minimum of 5-years of real-world experience planning and executing a tolling Back Office system, including cutover and go-live activities, coordination of financial reconciliation readiness, lane / roadside system integration points, customer service operations impact, and data migration / transition workflows. Familiarity with enterprise architecture principles, governance processes, and ecosystem impact analysis. Experience implementing contact center and telephony solutions, payment platforms, and middleware / integration technologies. Understanding of IT security fundamentals, infrastructure components, and PCI compliance requirements. Proven ability to lead cross-functional teams, manage conflict, and drive alignment among business, IT, and external partners. Strong vendor management experience including oversight of system integrators and software solution providers. Excellent written and verbal communication skills with demonstrated experience preparing executive-level presentations and reports. Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment. Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT. Ability to troubleshoot escalated issues and coordinate resolution activities across functional teams. Demonstrated competency in documenting technical and business processes, workflows, and operational playbooks. Education / Certifications Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field Engagement Requirements Candidate’s location is preferred to be within the Continental United States. The work location will be virtual / remote until further notice. When required to be onsite, the work location will be at either The Commission Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or The Commission Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA. The resource shall attend onsite meetings at one of the Commission Middletown PA locations for 1 week per month based on the schedule set by the Commission. In-person interviews or work sessions with stakeholders will be conducted at the Commission facilities in Middletown, PA. The resource may be required to provide onsite post go-live support activities at one of the Commission Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers. The resource shall attend an orientation session onsite at one of the Commission’s Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned Commission Equipment, by the resource. Equipment will not be shipped and cannot be pick up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed. If the resource is based within a 3-hour commuting distance of the Commission’s Middletown PA offices, then no additional compensation for any travel is allowed. The rate is inclusive of any travel costs. If travel expenses are authorized, then the travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel, mileage, and meals per diem rates, and must include appropriate expense documentation (receipts GSA Guidelines are available at : . The vendor must arrange for workspace for its project team. The Commission will provide meeting space; however, it does not plan to house the project team on a daily basis unless this statement of work states otherwise. Remote connectivity : computer equipment and access to required administrative services and facilities will be provided to vendor resources as required. Computer equipment for use while engaged with the Turnpike may include a laptop, iPad or other tablet device, laptop bag, monitors, wireless keyboard, mouse, or other equipment as required to perform job functions. When an engagement ends, all equipment issued to the vendor resources must be returned to the Commission within 2 weeks of the resources being offboarded. All equipment shall be returned to the Commission in good working condition. The Prime Contractor will be invoiced for any unreturned equipment or equipment damaged beyond reasonable wear and tear. Vendors are responsible for providing complete and accurate information and correctly completed forms for on-boarding resources. o If vendor resources will manage or access The Commission systems and / or data for the Commission, they must sign a non-disclosure agreement (NDA), which must also be approved and signable by their Commission supervisor. The Commission IT Department has established the following guidelines while working virtually and the vendor resource is expected to follow them : o Use cameras during meetings. o Maintain a professional appearance when in meetings and on camera. o Resources must be available to come to the Commission work location within 3 hours in case of an emergency. o The vendor-provided resource is expected to be on-site as needed for planned implementations or system issues (when required) with advance notice given when possible. The Commission has eleven (11) holidays (for salaried employees) when the CAB is closed. Those holidays are New Year’s Day, M.L. King Jr. Birthday, Presidents Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Resources must abide by all published IT Standards, including those published publicly at . Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime. We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship / immigration status, veteran status, or any other status protected under federal, state, or local law.