Category Management Senior Client Lead

Overview

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission : to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail, dunnhumby today enables businesses across industries to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas, working with transformative brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Role

Category Management, Senior Client Lead – a position that champions the implementation of Customer / Shopper First practices; translating strategy into tangible recommendations and actions that improve the shopping experience and grow dunnhumby's impact. The role involves developing category management strategy, category assortment and layout optimization, and real / near-time sales analysis to help clients make better strategic and tactical decisions regarding product assortment and merchandising.

Joining the account team, you'll work with world-class, passionate people using innovative techniques. You'll act as the dunnhumby expert in Category Management for assigned clients, collaborating with colleagues to challenge and rewrite the rules rather than merely following them.

This role advances category management initiatives, leading insights application and enablement within category strategy, assortment, and price & promotions. To excel, we seek individuals who demonstrate commitment, collaboration, attention to detail, skilled storytelling, and enthusiasm for relationship building.

What we expect from you

• Degree in a relevant subject
• Proven experience using and applying Category Management tools and methodologies in retail and / or CPG contexts
• Build excellent relationships and collaborate with stakeholders in the client's office 2-3 times a week, establishing trust and becoming a true strategic partner
• Passionate about shopper insights and putting the customer at the center of decisions
• Experience in category management approaches in retail and / or manufacturer contexts
• Experience collaborating with retailers and manufacturers to embed customer insight into existing category management processes
• Strong data analysis skills with the ability to turn data into insight and action
• Strong communication and storytelling; effective presentation and audience management skills
• 5-7 years of hands-on experience in an insights-based role (data analysis, recommendation development, and presentation)
• Consultative approach to selling and identifying needs
• Great collaboration with colleagues

What you can expect from us

We won't just meet your expectations. We'll defy them with a comprehensive rewards package and personal flexibility, such as flexible working hours and your birthday off. We also invest in cutting-edge technology to reflect our global ambition while maintaining a nimble, small-business feel that gives you freedom to play, experiment and learn.

We champion diversity and inclusion and support thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive to help everyone shine and perform at their best. We invite you to discuss how we can make the recruitment process work best for you.

Our approach to Flexible Working

We value and respect difference and are committed to building an inclusive culture. We believe work-life balance is important, and we are open to discussing agile working opportunities during the hiring process.

For information about how we collect and use your personal data, please see our Privacy Notice.

Diversity, Inclusion and Equal Employment Opportunity

At dunnhumby, we use diversity of thought as a competitive edge. We are committed to an inclusive workplace and provide equal employment opportunities. We do not discriminate on any protected status under applicable law.

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