Collections Specialist
In this role, you will have the opportunity to :
- Collection calls and / or correspondence in a fast-paced goal-oriented collections department.
- Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
The essential requirements of the job include :
- High volume emails to assigned to assigned customers.
- Strong verbal and written communication
- Work with all internal departments to resolve tax or other discrepancies.
- Strong follow up skills.
- Strong reconciliation skills.
- Ability to search and organize outlook emails, create folders, and notate in Oracle.
It would be a plus if you also possess previous experience in :
- 3+ years of collections experience AR activities
- Oracle 12, Microsoft Word, proficient in Excel.
- Strong customer service skills
- Positive communication and phone demeanour.
- Team player and able to multi-task daily.
The hourly rate range for this position is between $21 - $23 / hour, without benefits.
Compensation : Factors which may affect starting pay within this range may include geography / market, skills, education, experience, and other qualifications of the successful candidate.
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