Senior ServiceNow Platform Engineer

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description :

Senior ServiceNow Platform Engineer (Remote)

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Senior ServiceNow Platform Engineer . Being a part of something this great starts by carrying out our mission every day through your true calling : developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Senior ServiceNow Platform Engineer with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

Work autonomy and flexible schedules

1 : 1 patient care

Supportive and collaborative environment

Competitive compensation package

Tuition reimbursement for full-time staff and continuing education opportunities for all employees

Comprehensive insurance plans for medical, dental, and vision benefits

401(K) with employer match

Paid time off, paid holidays, family and pet bereavement

Pet insurance

As Senior ServiceNow Platform Engineer, you'll contribute to our success in the following ways :

Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Information Technology and Security team

Leads ServiceNow services, processes and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions

Supports creating the overall roadmap, shapes demand for enterprise platform consumption, and facilitates execution of efforts that will drive forward platform strategy in a timely manner

Configure and customize ServiceNow modules (ITSM, HRSD, FSM, etc.) to meet business requirements

Develop and maintain workflows, business rules, client scripts, and integrations

Build custom applications and extend existing functionality on the ServiceNow platform

Ensure platform performance, scalability, and maintainability.

Participate in design sessions and provide technical input on new features and integrations

Maintain documentation for solutions, processes, and configurations

Partner with business analysts and stakeholders to translate requirements into technical solutions

Support platform upgrades and new feature implementations

Continuously track ServiceNow releases, features, and industry trends

Promotes Elara Caring's philosophy, mission statement and administrative policies to ensure quality of care

Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule

Performs other duties / projects as assigned.

What is Required?

Bachelor's Degree in Computer Science, Information Systems or related field is preferred.

10+ years ServiceNow development / configuration experience.

Proven Success with ITSM, HRSD, FSM or other Service Now Modules

Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide)

Strong knowledge of ServiceNow architecture, data models and best practices

Proven success on projects with large-scale deployments of ServiceNow

Familiarity with ITIL processes

Ability to travel up to 10% within the US

Sit, stand, bend, lift and move intermittently and be able to lift at least 25 lbs.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.