Patient Services Coordinator

Patient Services Coordinator

CORA Hialeah

As a Patient Services Coordinator at CORA, you’ll be a vital part of our clinic support team by providing and exceptional customer service.

You’ll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you’ll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

This is a full-time position .

Who We Are :

provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions.

Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right .

What You’ll Love About Us :

• Competitive Pay
• Medical, dental, vision, disability, and life insurance
• 7 paid annual holidays + weeks PTO that grows with time
• 401k Retirement & savings plan
• Career growth opportunities within CORA
• Leadership development : coaching, mentorship, and skill-building activities
• Tuition reimbursement

What You’ll Need :

• High School diploma or GED required
• Previous customer service experience within the last two years required
• Proficiency with Microsoft Office Suite (Word and Excel) required
• Strong time-management and organizational skills
• Superior written and verbal communication skills
• High level of personal integrity, reliability, and honesty
• Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points :

• Prior experience in a healthcare office setting
• Basic medical terminology
• Fluency in Spanish or Creole

What You’ll Do :

• Warmly greet and build rapport with patients through in-person and phone interactions
• Answer incoming calls promptly and politely; screen calls and take / relay messages as necessary
• Verify patient insurance for outpatient therapy benefits (applicable locations only)
• Manage incoming physician referrals and prescriptions
• Provide communication on first visit expectations to all new patients
• Advise patients of their financial responsibility (, deductible, co-pay, or co-insurance responsibility per visit)
• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files
• Collect co-pay / deductible payments and provide a receipt with each transaction
• Balance daily collection of cash / checks / credit cards at the end of each day; Submit daily charges to Clinic Manager
• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office / gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity / Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.