ARP Reconciliation Associate II M-F 8 : 30am-5pm

ARP Reconciliation Associate II

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GENERAL FUNCTION : This position reports to the Account Reconciliation Manager. The incumbent is responsible for the maintenance, processing and balancing of transactions on ARP / Positive Pay accounts. Responsibilities will also include research and resolution of problems with ARP / Positive Pay accounts, daily exception reporting by prescribed deadlines, and extensive customer interaction.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Routinely process incoming / outgoing transactions of a complex nature.
• Some familiarity with inbound customer transmission files.
• Some familiarity with job scheduling of outbound files.
• Interact regularly with commercial clients, respond promptly and accurately to client requests, provide superior customer service.
• Ensure output meets quality standards prior to release.
• Prepare and input documentation, review for completeness and accuracy.
• Compile and / or balance data for transaction processing.
• Update and maintain appropriate files, reports and other documentation / data.
• Research and resolve situations of complex nature, which often requires interaction with a variety of internal departments i.e. Information Technology, Commercial Officers, and other operations areas.
• Exercise decision making capability within department guidelines to expedite workflow, transaction processing and minimize risk.
• Package and deliver all reconciliation related materials within established timeliness goals.
• Maintain working knowledge of regulations and compliance issues related to job function and department.
• Provides back up coverage for other staff.
• Process new account set ups, account deletions, and / or account changes as necessary.
• Escalate issues according to established chain of command.
• Meet and maintain assigned production standards and deadlines.
• Perform work in accordance with established policies and procedures.
• Assist in new employee orientation and training.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES : None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

WORKING CONDITIONS :

LOCATION Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.