Crisis Response Advocate

Job Description

Job Description

Salary : $20.50 to $21.50

SUMMARY :

This position is responsible for providing crisis response services to victims of sexual violence. This role is primarily responsible for answering incoming hotline calls, accompaniment to forensic exams (SANE) at the hospital and area command accompaniment for delayed sexual assault reporting. Services also include assistance in coordination of emergency shelter, emotional support, providing education on victims rights, safety planning, assistance with reporting options, referrals to community resources, and coordination of Signs of HOPE services, such as individual counseling and support group.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Core duties and responsibilities during scheduled hours include the following :

• Assistance with overall crisis response to victims of sexual assault by phone and / or those that may walk in the main office.
• Responsible for providing hospital and / or area command accompaniment to victims of sexual assault.
• Maintain up to date knowledge of victims rights, confidentiality standards, SANE procedure, and criminal justice / civil justice process.
• Regular communication with other Signs of HOPE staff, victims and family members for intake, review of services available, update on progress of case, changes in status, and answering questions regarding process of cases.
• Develop and build awareness and knowledge of community agencies and resources to enable referral of victims to assure client needs are met while going through a traumatic situation.
• Collect data on services provided, client demographics, and other information for grant reporting and responsible for data entry into our hotline management database, Collaborate.
• Provide coverage assistance on the hotline admin back up in rotation and / or when volunteers and / or staff are unable to cover.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES :

No direct reports.

QUALIFICATIONS :

To perform this job successfully, an individual must have necessary knowledge, skills, and abilities, and will have to complete prescribed training programs with Signs of HOPE Advocate University and additional training as identified. Must maintain and have available an active working phone and reliable transportation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual in English and Spanish strongly preferred, with strong written communication skills in English.

EDUCATION AND / OR EXPERIENCE :

One year of experience strongly preferred. All advocates must complete a full 50-hour advocate training and participate in continuing education activities a minimum of 3 times per year. Must maintain compliance with UMC requirements and remain active and updated with the Human Resources Department at UMC.

COMPENSATION :

$20.50 to $21.50 per hour based on education and / or experience.