Support Center Technician

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

KI is seeking a Support Center Technician to join our IT team based out of our Corporate office in Green Bay.

Responsibilities :

• Provide technical support to customers through phone, email, and chat to corporate and remote users.
• Deploy new systems using imaging technology.
• Troubleshoot hardware and software issues and provide resolution.
• Document technical issues and resolutions in a clear and concise manner.
• Assist in maintaining a high level of customer satisfaction by promptly addressing customer needs and concerns.
• Provide training and support to customers on the use of company products and services.

What you Need to Succeed :

What KI Offers You :

The hourly rate for this role will be based on candidate's experience and qualifications, with the salary range starting at $22.50 / hour.

KI is an Equal Opportunity Employer.