IT Technical Trainer

Overview

Join to apply for the IT Technical Trainer role at Microsoft . In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees and we need you on the Cloud Operations + Innovation (CO+I) Learning team as an IT Technical Trainer . As a CO+I Learning IT Technical Trainer you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging with your team in procedural change management activities in support of the datacenters in your area of responsibility. You will leverage technical and adult learning fundamentals as you evaluate and report on training activities in the datacenters and develop your skills while coaching your learners in their career growth. Location is on-site in the datacenter with limited work-from-home opportunities.

Microsoft's Cloud Operations & Innovation is the engine that powers our cloud services. As an IT Technical Trainer you will deliver the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure includes a global portfolio of datacenters and servers, supported by subject matter experts to serve customers worldwide. We pursue environmental sustainability and continuous optimization in our datacenter design and operations.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We foster a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
• Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure a quality learning environment and delivery.
• Deliver single- to multi-day training or other learning experiences in-person or virtually with minimal supervision, leveraging a variety of delivery methods (presentations, discussions, labs, simulations) to deliver training.
• Use digitally enhanced instructor-led resources to deliver technology-based learning experiences that prepare IT technicians for local qualifications.
• Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning; engage with learners to ensure content and concepts are understood and aligned with operational goals.
• Create a friendly, supportive environment, encourage questions, monitor learner progress, participate in hands-on labs, and provide course content feedback to the Learning Team to ensure curriculum relevance across the portfolio.

Embody our culture and values.

Qualifications

Required Qualifications :

Background Check Requirements

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :

Preferred Qualifications

Technical Training IC3 - The typical base pay range for this role across the U.S. is USD $76,800 - $151,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area. The base pay range for these locations is USD $100,800 - $168,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here : https : / / careers.microsoft.com / us / en / us-corporate-pay

Microsoft will accept applications for the role until October 30, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Des Moines, IA postings and other job listings are included in the original content but are not part of this role description and are omitted here to maintain clarity for applicants.

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