Job Description
Job Description
Job Description :
Job Title : Customer Service Representative
Organization : Terry Hines & Associates
Location : Burbank, California
Job Responsibilities :
- Provide excellent customer service to clients in the entertainment industry.
- Handle incoming inquiries via phone, email, and in-person.
- Assist customers with orders, product inquiries, and issue resolution.
- Maintain customer accounts and ensure accurate and timely order processing.
- Collaborate with internal teams to address customer needs and concerns.
- Prepare reports and communicate customer feedback to the management team.
Essential Qualifications :
Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to multitask and prioritize in a fast-paced environment.Proficient in Microsoft Office and CRM software.Minimum of 1 year experience in customer service role.Desired Experience :
2 years of experience in customer service within the entertainment industry.Salary & Benefits :
Minimum Salary : $20 per hourMaximum Salary : $30 per hourCurrency : USDFull-time position with benefits package including health insurance and retirement plan.Opportunity to work with major motion picture studios and entertainment properties.