Customer Service Respresentative ( CSR )

Job Description

Job Description

Job Summary

Are you a people person who enjoys helping others and keeping things running smoothly? Join our growing plumbing team as a Customer Service Representative!

Responsibilities and Duties

• Answer customer calls and emails with a friendly, professional attitude
• Schedule plumbing appointments and dispatch technicians efficiently
• Provide updates and support to customers throughout the service process
• Maintain accurate records of customer interactions and job details
• Assist with billing, estimates, and general office coordination
• Perform Happy Calls

Qualifications and Skills

Company Benefits and Perks

As a customer service representative for our family-owned and operated plumbing service company, you will have the unique opportunity to make a tangible difference in people’s lives. You will be the primary point of contact for our customers, assisting them through what is often a stressful situation for most. With a dynamic team and a fast-paced environment, you will have the chance to develop your problem-solving skills, gain a deeper understanding of plumbing services, and advance within the company. Our office fosters a sense of family, where collaboration and camaraderie thrive. Additionally, you will enjoy our spacious office with a kitchenette, microwave, and coffee machine. Based in Torrance, California, near a major shopping center, restaurants, and mall, you will be part of a vibrant community that is always in need of reliable plumbing services.

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