Unit Manager II

Unit Manager II

Plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing. Specifically processing : This unit is responsible for processing renewals, maintenance, reinstatements, binders, applications, substitutions & cancellations.

Posted as Unit Manager II, however, will consider for Unit Manager III based on experience, skills, knowledge, and if the candidates meet requirements for Unit Manager III.

What will be my duties and responsibilities in this job?

• Participates in the development of short / long term goals and plans for work group
• Solicits guidance from manager on best course of action for issues identified in work group
• Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support
• Communicates appropriately departmental performance
• Ensures appropriate / available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
• Consistently enforces all corporate / operational / departmental policies and values
• Provide coaching and direction to all associates within department that promote continued improvement in performance
• Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks
• Investigate and appropriately resolve all complaints associated with performance of individual(s), department and / or operational tasks. Identify root cause, implement controls to prevent / minimize future occurrences
• Promotes team development and cohesive participation to achieve department / operational objectives within assigned areas
• Maintains individual and group reports / data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
• Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department / work group
• Resolve personnel issues in an appropriate manner and supporting HR policies
• Recruits best possible candidates with skills and experience needed to support departmental functions
• Leverages high performing associates to support critical roles within work group
• Align staff resources and skills to support functions in department
• Provide appropriate incentives and rewards that promote excellence and achievement
• Solicit feedback from appropriate resources for continued improvement in self-development / learning
• Participate in client meetings / updates and provide all necessary information within the timeline agreed upon
• Able to maintain service levels for specific functions within span of control
• Is able to maintain a variety of service level objectives within span of control
• Continually challenge staff to improve / increase skills and operational knowledge
• Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress
• Promote team development and cohesive participation to achieve department / operational objectives that are within work groups
• Solicit and / or offer assistance to work groups outside of span of control without jeopardizing service levels to assigned department
• Participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
• Ensure Account Executives (AE) are updated with any changes involving assigned client
• Monitors financial data and compares to budgetary goals as well as prepare budget for upcoming year
• Conduct or lead the analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
• Promote team development and cohesive participation to achieve department / operational objectives that reach beyond assigned work groups
• Capable of presenting data and / or information to clients as might be necessary for ABRs or client tours
• Is able to maintain a variety of service level objectives that cover multiple disciplines within span of control
• Mentoring other associates or lower-level Unit Managers outside their span of control
• Act as a backup to Operations Manager when necessary
• Able to highlight financial variances, give reasons for variances and offer solutions to bring department in line with objectives

What are the requirements needed for this position?

What are the working conditions and physical requirements of this job?

General office demands

Pay Range :

$48,200.00 - $79,500.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.