Customer Service Coordinator

Job Details, Customer Service Coordinator Customer Service Coordinator

Customer Service Coordinator

locationsChesterfield time typeFull time posted onPosted 22 Days Ago job requisition idR-1837 Our DS Smith site in Clay Cross, Chesterfield is looking for a Customer Services Co-ordinator to to assist in delivering our customer service strategy to achieve service excellence.

The focus is to deliver world-class customer service in a fast paced environment to delight our customers, grow our business and contribute towards achieving and exceeding Clay Cross goals and targets.

The Customer Services Co-ordinator will be the primary internal point of contact for a defined customer base, working and supporting both the internal and external teams to achieve business objectives and service goals.

Key responsibilities include

• Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements
• Co-ordinating artwork preparation in liaison with external suppliers and gaining prompt approval to meet production timelines
• Recovering origination spend through proactive customer invoicing
• Analysing customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements
• Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison
• Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements
• Acknowledging customer complaints and reporting dissatisfaction / failures in line with procedures
• Discussing solutions with customers and following through those actions to ensure customer is satisfied and achieve resolution
• Building strong relations with the Territory Manager by sharing internal and external information and acting as the main liaison for other areas of the business to provide a united service to customers
• Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
• Working with the team and other internal colleagues to improve team and cross-departmental relations, flexibility and efficiency in our service offerings
• Continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence programme

About You

• Minimum Requirements : *
• Excellent communication skills (written & verbal)
• Proficient in the use of Microsoft Office
• Ability to prioritise and manage own workload effectively
• Organised with meticulous attention to detail
• Thrives in a fast paced environment with strong multi-tasking and time management skills
• Seeks to consistently deliver best in class service
• Preferred Requirements : *
• Exposure to a manufacturing environment
• Previous experience of working with integrated business systems would be beneficial
• Customer Service related qualification
• Demonstrates a willingness to progress

Benefits

• 25 days' holiday plus bank holidays
• Pension scheme
• Employee Assistance Programme
• Life assurance
• Income protection
• Shares Scheme
• Cycle to Work
• Shopping Discounts

is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations.

We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.

Through our purpose of 'Redefining Packaging for a Changing World' and our sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society - replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.

Our bespoke model, design capabilities and innovation strategy sits at the heart of this response.

Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation.

Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.