Wire Operations Specialist

Wire Operations Specialist

This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.

Essential Duties and Responsibilities :

• Process incoming / outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management
• Originate / verify wires using corresponding bank.
• Receive / post incoming internal & international wires from First Horizon.
• Process drawdown / reverse drawdown wire requests.
• Assist with branch & customer research request / inquiries / issues related to wires
• Backup for performing wire system end of day shutdown
• Wire Related customer service calls, emails and inquiries.
• Backup for the setup of cash management customers with wire access
• Complete in-house training required by department & bank's training program

Education and / or Experience :