Client Success Manager / Senior Living

Client Success Manager, Senior Living

Our Company PharMerica Overview Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life we encourage you to apply today! The Client Success Manager, Senior Living cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of their clients. This position requires 60-75% travel in and around the San Jose, CA area. Ideal location to reside is within that location to enable home officing 25% of the time. In order to meet the needs of our Clients and PharMerica standards, this position cannot be performed remotely. Required : 3 or more years' experience in client management (customer service) or sales in Long-Term Care. We offer : DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision, and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail / Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimum of 8 days.

Responsibilities :

• Works with the Director, Senior Living Account Management in developing strategies that result in retention of assigned PharMerica Clients
• Works with the Senior Living team to manage PharMerica's Clients and customers
• Conducts and documents meetings with assigned clients
• Works directly with key PharMerica teams to deliver on client commitments and to meet service-level agreements
• Owns client issue escalation and resolution process
• Prepares for and participates in a client review process to include maintaining documents for such review
• Documents Client retention, upselling activities, and interactions, in PharMerica's designated CRM platform
• Owns proving insight and recommendations on pricing negotiation and contract renewals
• Works with other disciplines (billing, credit / collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Prepares quarterly business review materials and client engagement call materials as assigned
• Conducts routine client-facing training for PMC products, tools, and resources
• Provides educational materials to facilitate compliance with PMC procedures, tools, and resources
• Supports solution selling or up-selling of PharMerica products and services
• Ensures an overall positive experience for the assigned client base
• Works collaboratively with clients and key PharMerica management to implement various corporate initiatives, implement PharMerica products / services / tools, and oversee new facility start-ups / transitions
• Compiles Client reports and assists with CRM data management and issue resolution management
• Attend PharMerica corporate / networking events and conferences, as needed
• Mentor other associates as needed or required
• 60-70% Travel Required
• Performs other tasks as assigned
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications :

About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities.

Salary Range USD $85,000.00 - $106,000.00 / Year ALERT : We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . Click here for additional FAQ information.