Sr. Customer Success Manager

Company Overview Teak is building better experiences for people attending live events and booking travel.

Our easy-to-embed, full-service solutions enable businesses in live events, sports, endurance racing, bookings, and destinations to increase revenue while offering consumers greater flexibility and confidence at checkout.

We have served over 12 million consumers and surpassed $1 billion in experiences enhanced through our platform.

Our business is growing quickly and is profitable.  We’re a fully remote, fast-moving, high-impact team that thrives on solving hard problems.

Every role here is mission-critical, and every person has the opportunity to shape the future of our company.  Role Summary Teak is seeking a strategic and relationship-driven Senior Customer Success Manager to lead a portfolio of high-value customer accounts across ticketing, registrations, bookings, and live events.

This role is responsible for ensuring customers are successfully activated, continuously realizing measurable value, and achieving long-term growth through partnership with Teak.

You will act as a trusted advisor and strategic partner to executive stakeholders, driving adoption, optimization, and commercial outcomes.

You’ll lead strategic account planning, influence cross-functional initiatives, and help shape how Teak delivers success at scale.

This is a high-impact, senior role suited for a consultative CSM who thrives at the intersection of strategy, relationships, and execution excellence.

Core Responsibilities Customer Activation & Value Attainment :

• Oversee activation plans for complex enterprise accounts; ensure measurable outcomes and time-to-value.

Customer Retention & Expansion :

Optimization Facilitation :

Customer Renewals :

Customer Health (NPS) :

Coverage & QBRs :

Cross-Functional Leadership :

Success Metrics / KPIs Activation & Time-To-Value :