Account Manager Lead - Absence Management

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.

SUMMARY

Responsible for supporting Alliant's leave management clients. This includes providing customer service and overall support for the assigned book of business, including assistance with strategy for clients' leave administration and disability programs, as well as education to internal core teams on industry best practices and offerings. Partner with absence, disability, and life (ADL) consultants, compliance consultants, and carrier partners as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Fosters and manages relationships with internal partners and clients, ensuring retention of book of business with high satisfaction.

Provides support for leave RFPs.

Supports Alliant's core account service team in selecting which carrier partners to solicit for leave administration services.

Tracks and documents leave carrier partner performance in each RFP for short and long term disability and leave administration services.

Meets with Alliant core account service teams to discuss client plan strategy, could include renewal planning.

May assist as needed to consult on implementation best practices.

Ensures that the client team handles, client inquiries and manages the team to effectively service clients; resolves escalated carrier partner service issues.

Assist with implementation calls between client and carrier partner as appropriate.

Meets with clients as needed.

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).

Help develop and support innovative and effective solutions for Absence, Disability, and Life (ADL) practice by partnering with the sales and account teams, the national Alliant Employee Benefits compliance team, and other national Alliant Employee Benefits teams.

Other duties as assigned.

QUALIFICATIONS

Bachelor's Degree or equivalent combination of education and experience

Eight (8) or more years of related work experience

Encouraged to complete Career Path requirements as communicated by supervisor

Valid Insurance License

Must continue to meet Continuing Education requirements for license renewal

SKILLS

Proficient in Microsoft Office suite

Excellent verbal and written communication skills

Excellent customer service skills, including telephone and listening skills

Good leadership, problem solving and time management skills

Ability to work within a team and to foster teamwork

#LI-REMOTE

#LI-AQ1

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.