Life Insurance Customer Specialist

A company is looking for a Customer Contact Specialist- Life.

Key Responsibilities

Respond to inbound calls providing support to agents, policy owners, and third parties while adhering to company policies and service standards

Maintain knowledge of company products and procedures, assisting with inquiries related to policy features, loans, billing, and regulations

Participate in team discussions, provide feedback for improvement, and contribute to achieving performance goals and customer satisfaction

Required Qualifications

Bachelor's Degree preferred

Previous customer service or call center experience preferred

Ability to navigate multiple information systems effectively

Strong organizational skills and ability to adapt to frequent changes

Criminal background check required