Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Hosts. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
View our to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Qualifications - External
JOB SCOPE:
Responsible for registering guests and assigning rooms. Provides general information, directions, and assistance with any routine problems concerning reservations, room changes, etc. Other duties as required.
QUALIFICATIONS:
ESSENTIAL:
·One-year related experience, and /or a combination of education and experience that provides the skills necessary for this position.
DESIRABLE:
·High school graduate.
·Fluent in English, French, Spanish as well as other languages.
·Previous hotel training and experience.
·A true desire to satisfy the needs of others in a fast-paced environment.
·Refined verbal and written communication skills.
·Ability to stand for long periods of time.
·Basic Software Proficiency: Familiarity with applications like Microsoft Office (Word, Excel, PowerPoint)
·Communicate via proper channels any guest inquires and complaints
·Confirm all Red Eye and Pre-Reg guests prior to running End of Day
·Turning over the business day utilizing the Opera system End of Day function
·Assist with Group Sales accounts by following instructions from Sales Department
·Recognizing Elite Members and VIPs
·Perform all financial routing and review all Third-Party reservations
KNOWLEDGE, SKILLS, & ABILITIES:
ESSENTIAL:
Self-Efficacy
·Complete detailed tasks with accuracy.
Problem Solving
·Work under extreme pressure, meet deadlines, and use good judgment.
·Communicate effectively both verbally and in writing.
·Use tact, courtesy, make decisions, maintain confidentiality, and enthusiasm in any work situation.
Salary Range - $20.00 - 27.99 per hour
Overnight Front Desk Host • New York City, NY, US
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