Administrative Services Coordinator CPUP - Otorhinolaryngology

Administrative Services Coordinator

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title : Administrative Services Coordinator

Department : Otorhinolaryngology

Location : Hospital of the University of Pennsylvania- 3400 Spruce St

Hours : Full Time

Summary :

The Administrative Services Coordinator is a key point of contact for important clinic operations in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes : triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries / procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence. The Administrative Services Coordinator manages routine office administrative functions, as well as provides high-level programmatic support for the clinic. The Administrative Services Coordinator may have oversight and lead responsibilities of the Administrative Services staff.

Responsibilities :

Oversight and Lead Responsibilities :

• Independently owns, prioritizes and initiates implementation of assigned work functions
• Serves a point of escalation for Admin Services team.
• Participates in and supports select projects to be determined by leadership
• Evaluates and manages workload distribution of the Admin Services staff
• May assist with recruitment, onboarding, performance evaluations and performance management of Admin Services staff per practice needs

Clinical Duties :

Admin Duties :

Billing Duties :

Research Related Responsibilities :

Special Projects :

Education or Equivalent Experience :

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER : 289866