Taxpayer Resource Center Service Manager

Taxpayer Resource Center Service Manager

Salary- $85,000.00

Why you'll love it here! Transparency. Fairness. Compliance. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service.

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees :

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and / or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and vendors.
• A Longevity Bonus for years of service.

Job Summary

The TRC Service Manager leads and oversees the operations of a customer service-oriented team dedicated to serving taxpayers effectively and efficiently. This position is responsible for developing strategies to enhance customer service delivery, analyzing operational performance, and cultivating future leaders within the organization. The Manager is responsible for ensuring compliance with state and local tax regulations while fostering a culture of continuous improvement, collaboration, and excellence. The Service Manager This position is responsible for assigning and reviewing work, delivering training, evaluating performance, supporting professional development, and managing schedules, time and leave for the team. Strong leadership, analytical capabilities, and strategic thinking are critical for success in this role.

Duties and Responsibilities :

Complexity of Knowledge, Skills, and Abilities :

Minimum Qualifications :

Preferred Qualifications :

Physical Demands :

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

Special Requirements :

Travel may be required for this position. Applicants may need to have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver's License is also required.

Willingness to work additional hours, including overtime, during peak periods of the tax season to meet deadlines and ensure timely completion of tasks.

Oklahoma Tax Commission's normal work hours are Monday through Friday, 7 : 30am to 4 : 30pm. This schedule may require minor flexibility based on the needs of the agency.

The primary work location will be on-site at the Oklahoma Tax Commission. Occasionally, telework may be requested based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work on-site with occasional telework at an off-site location, generally in the applicant's home. To work remotely, an applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.