Front Desk Supervisor
Description
We are hiring a Front Desk Supervisor!
We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards.
Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.
If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Many of our supervisors advance in a couple years to Assistant General Manager roles!
Responsibilities :
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Here are some reasons our associates like working for us :
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
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