Field Service Technician

Description

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities / Key Accountabilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production-related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses / Certifications : YES

Requirements

Educational Requirements / Degree(s)

High school education preferred.

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