Carrier Operations Manager

Carrier Operations Manager

At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The Opportunity

We are looking for a detail-oriented Carrier Operations Manager to own day-to-day carrier operations and ensure seamless execution across our parcel network. This role is hands-on, owning relationships with final mile carriers, working directly in systems, troubleshooting escalations, and driving operational improvements that keep packages moving efficiently and reliably.

You Will

• Carrier Escalations : Act as the first point of contact for carrier inquiries, resolving issues quickly and escalating internally when needed.
• Project Tracking : Monitor quarterly projects and manage last-minute operational injections to keep initiatives on track.
• Carrier Launches & Optimizations : Coordinate closely with internal teams and carriers to ensure smooth launches, system setups, and process improvements.
• Forecasting & Planning : Share forecasts with carrier partners to strengthen planning, reduce capacity issues, and improve on-time delivery.
• System Management : Spend the majority of time in Hoppscotch, managing workflows, monitoring exceptions, and ensuring data accuracy.
• SOP Ownership : Maintain and rewrite Standard Operating Procedures (SOPs) as processes evolve to ensure operators have clear, up-to-date guidance.
• Merchant Content : Create merchant-facing documentation achieving cross-functional collaboration with our merchant facing teams. Highlight carrier offerings, requirements, and service changes.

You Should Have

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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