ServiceNow Developer

Role : ServiceNow Developer

Location : New York, NY (Hybrid)

Duration : Long Term Contract

Statement of Work :

ServiceNow platform development and enterprise workflow automation for JPMC. This includes building custom applications, enhancing ITSM / CMDB processes, integrating third-party systems, improving platform performance, and ensuring alignment with the client's large-scale banking technology ecosystem.

Task Description :

The ServiceNow Developer will analyze business requirements, design scalable workflows, configure modules, develop automation scripts, and implement integrations using REST / SOAP. The role supports upgrades, platform optimization, incident / problem management, and cross-team collaboration across the client's global IT operations.

Required Skills / Level of Experience :

Bachelor's degree in Computer Science, Information Systems, or related field.

5 8 years of enterprise ServiceNow development experience.

Expertise in ITSM, CMDB, Discovery, Service Catalog, Flow Designer, Client Scripts, Business Rules, UI Policies .

Strong hands-on experience with Glide Scripting , Update Sets, Scoped Apps.

Experience with REST / SOAP integrations , MID Server, and API authentication.

Working knowledge of Service Portal components and catalog UI development.

Experience with Agile methodology (Scrum).

Strong analytical, debugging, and problem-solving skills.

Excellent communication skills working with distributed teams.

Nice to Have Skills :

Experience in ITOM , Asset Management, HRSD, or IRM.

JavaScript frameworks such as AngularJS.

Knowledge of CMDB normalization, reconciliation, and mapping.

Experience in Performance Analytics dashboards.

Basic cloud (AWS / Azure) knowledge.

Certifications (any one is fine) :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD) or CIS-ITSM