Senior Product Manager

At Replicant, we believe AI should work for people, starting with customer service. Thats why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24 / 7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

Were leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If youre excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, youll love it here.

Were looking for a Product Manager to take end-to-end ownership of core parts of Replicants platform, defining the future of autonomous customer service. Youll work closely with customers, engineering, design, and go-to-market teams to build products that conduct millions of real-time conversations with enterprise-grade accuracy, reliability, and speed. This role is for someone who thrives with autonomy, moves quickly, and cares deeply about building products that deliver measurable impact for enterprise customers.

What You'll Do

Develop, refine, and lead alignment on a strategy and roadmap shaping a critical part of Replicants vision for the next generation of AI customer service, balancing long-term vision with iterative delivery and continuous learning. Gather signal by networking with customers, prospects, industry leaders, and competitors.

Translate roadmap into actionable projects for engineering and design teams through thoughtful, expressive product requirements documents (PRDs). Follow these projects up with experiments and success metrics.

Partner with Engineering and Design to ship creative, high-quality, reliable, and scalable features , ensuring our customers have products to build industry-leading AI bots.

Establish and monitor product metrics including accuracy, containment, task success rates, CSAT, and cost efficiency, and use them to guide decisions.

Stay current on the evolving landscape of large language models, evaluation frameworks, and competitive offerings , ensuring Replicant maintains a technical and strategic edge.

What You'll Bring

5+ years of product management experience, ideally in B2B SaaS, machine learning platforms, developer products, or technically complex systems

A strong sense of ownership and willingness to dive into details to ensure the right product is delivered

Demonstrable success developing deep reliable networking relationships within your product verticals

Proven ability to make decisions with data , including defining success metrics, analyzing performance, and adjusting strategy based on results

Experience structuring ambiguous problem spaces , bringing clarity, defining strategy, and driving alignment across multiple teams both inside and outside of R&D

Excellent communication and collaboration skills , enabling you to work effectively with engineers, designers, senior leaders, and enterprise customers

Comfort operating in fast-paced, evolving environments , with the ability to adapt as customer needs, technology, or priorities shift

Nice to have

Hands-on experience with AI / ML or building products powered by LLMs, fine-tuning, or agentic architectures.

Experience in high-growth startups , shipping products in rapidly changing markets.

Background in real-time systems, conversational AI, or contact center technology.

For all full-time employees, we offer :

• ???? In-person connection that counts : company-wide offsites and smaller team gatherings designed to make remote work feel personal
• ????? Tech & learning stipend : Conferences, books, courses interested? Well fund them
• ???? Remote by design : Were distributed no guilt about life events, we trust you to manage your calendar
• ????? Health & wellness : Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• ???? Compensation that matches your impact : competitive salaries in the company youre helping to build
• ???? Equity with upside : We believe in shared ownershipYoull own a real piece of a fast-growing AI company

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners : We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers : We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Sjlvdistans (Self-Distance) : Sjlvdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai and well work to meet your needs.