Delivery Scheduler

Delivery Scheduler

Schedules deliveries and coordinates the timely provision of services for Rehab and Aftersale order types.

Key responsibilities include :

• Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems.
• Communicates with clients and referral sources to find the optimal or recommended scheduling availability for their appointment.
• Enters updates into all applicable order tracking systems, ensuring all efforts are made to optimize ATP and seating technician schedules.
• Responds to customer and referral source inquiries and requests in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Takes responsibility to completely resolve issues without additional transfers and / or de-escalate customers whenever possible.
• Meets all set productivity and performance standards.
• Participates in Rehab initiatives to continuously improve department results.
• Other duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Required qualifications, skills, and experience :

Preferred competencies and qualifications :

Physical Work Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Numotion, we offer competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning the employment.