A / V Helpdesk Specialist

A / V Helpdesk Specialist

Category :

Information Technology

Employment Type : Contract

Reference : BH-390839

Title :

A / V Helpdesk Specialist

Location :

Jacksonville and Tallahassee

Schedule : Fully onsite

Main notes :

• 2+ years of on-site technical support experience, or degree in related discipline
• Strong hands-on A / V technical support experience (supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com etc.)
• Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc.
• Approximately 1-3 plus years of experience in support of IT products
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Trainable, Professional and Punctual
• Independent - have to be ok with remote support (from office)
• Self-starter and problem solver - but not afraid to ask questions
• Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty
• Mac & iOS presence
• Scenario : Regarding network connectivity with multiple computers, and for instance if 1 computer is running slower than the others, what would you look at first?

Nice to haves :

Estimated Min Rate : $25.00

Estimated Max Rate : $30.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include :

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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