Service Dispatch Coordinator

We are seeking a highly organized and customer-focused Service Dispatcher to coordinate and schedule field service operations.

The Service Dispatcher acts as the central point of contact between customers, technicians, and internal departments to ensure timely and efficient service delivery.

This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.   SPECIFIC FUNCTIONS :

• Assign and schedule field service technicians based on availability, skillset, job priority, and location.
• Track ongoing jobs and technician locations to ensure services are completed efficiently and on time.
• Provide customers with appointment updates, ETA confirmations, and follow-up communications as needed.
• Resolve scheduling conflicts, emergencies, or delays by adjusting dispatch plans and communicating effectively with all parties.
• Coordinate with customer service, operations, and parts departments to ensure job readiness and completion.
• Work with service managers for manpower coverage issues.
• Monitor schedules and coordinates with customers and technicians.
• Keeps the Customer Experience Representatives updated with technician availability.
• Responds to inquiries promptly and accurately, demonstrating strong knowledge and quick decision-making skills.
• Respond to technician questions in a timely manner.
• Tracking technicians’ time at calls, geographical locations, and efficiency.
• In depth knowledge of the duties and skill levels of the technicians.
• All other duties as assigned.   COMPETENCIES :
• Advanced Customer Service skills.
• Excellent Communication Proficiency.
• Organizational Skills.
• Problem solving skills
• Decision making adept
• Teamwork Capacity.
• Ability to multi-task
• Geographical knowledge of service area.
• Flexibility.
• Time Management.
• Attention to detail and meeting deadlines.
• Good spelling and grammar with written and oral communication skills.
• Excellent attendance.   WORK ENVIRONMENT : This job operates in a positive and professional office environment.
• This role routinely uses standard office equipment with moderate noise.
• Working in a cubicle environment with others speaking with customers on the phone.

ESSENTIAL FUNCTIONS :

OTHER MATTERS :

REQUIRED EDUCATION / EXPERIENCE :