Home Preservation Center Specialist I

Job Title

Operate as the single point of contact for all "pre through" post foreclosure activities related to home retention and disposition actions. This is accomplished by using customer service, collections, and loss mitigation skills.

Essential Duties and Responsibilities

• Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.
• Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processes.
• Provide guidance and direction to assist clients in completing their Mortgage Assistance Application.
• Notify and educate clients of all Investor / Insurer programs available while informing of the decision process.
• Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.
• Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.
• Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.
• Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.

Qualifications

Required Qualifications :

Preferred Qualifications :

Hours are 11am-8pm rotating Saturdays every month from 9am-1pm.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.