Leasing Agent

Position Description:

Community Leasing Agent are tasked with effective marketing of the community as well as maintaining high occupancy. They are the first impression of the community and must present a level of professionalism. Leasing Agent guide potential residents through the move-in process from the first phone call or email, conducting property tours, working with the potential resident to complete the application process, screening of the future resident to welcoming them to their new home. The

Leasing Agent is responsible for ensuring future and current residents receive the highest level of customer service at all times.

This position requires extensive walking and stair climbing and, as such, qualifications for the position require the ability to do these things on a daily basis repeatedly.

Essential Requirements:

Position Duties and Responsibilities include the following however are not limited to the following as other duties may be assigned.

• Responsible for all aspects of the leasing process, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
• Must complete guest cards and enter traffic daily.
• Responds to phone and email inquiries including but not limited to providing leasing information, scheduling appointments, creating and following up with maintenance requests, and resolving resident complaints.
• Stand and Greet prospective residents, assess needs, tours apartments, collect deposits, rent payments.
• Process rental applications, prepares and reviews lease agreements/renewals, and accurately answer all questions related to the community.
• Maintains courteous communications and follow-up correspondence with residents, applicants, prospective residents, as well as representatives of other companies.
• Shops competitor properties. Completing required market survey.
• Completes all marketing/advertising activities at the direction of the property manager.
• Reviews social media websites and ensures online reputation management.
• Assists with resident retention with renewal program and actively participating in community events.
• Adhere to Fair Housing Policy, ADA, Advanced Management Group Injury and Illness Prevention Policy.
• Respond (three times daily) to prospective resident Internet inquiries.
• Consistently try to increase resident retention by suggesting ideas for renewal programs, resident retention programs, etc.
• These responsibilities are a framework, but not all encompassing.
• Other duties as assigned

Required Skills:

• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong closing techniques.
• Attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and adjust priorities as necessary
• Intermediate knowledge of Microsoft Outlook, Word and Excel.

Required Experience:

• Minimum of one year experience in a customer service, sales or retail position
• Previous leasing experience is preferred.
• Experience using Onesite or other related property management accounting software is preferred

Supervisory Responsibilities:

This position does not have supervisory responsibilities.