Virtual Customer Care Consultant
Essential Position Purpose :
The Virtual Customer Care Consultant is responsible for creating, preserving and cultivating customer relationships via phone, text, email and chat.
During interactions the Virtual Customer Care Consultant will analyze and acknowledge customer needs and provide informative and accurate recommendations on current products and promotions, while maintaining high levels of service.
Job Related Responsibilities :
1. Provide exceptional customer service, while educating the customer and providing documentation to summarize customer needs.
2. Inform customers of all upcoming updates, features and additional services.
3. Demonstrate the company’s core and growth values in the performance of all job functions.
4. Maintain current knowledge of products and applicable policies / procedures in order to provide solutions for customer needs.
5. Multi-task by handling 2 to 5 chats simultaneously and piece together varying data, while maintaining fluid conversations.
6. Work closely with other departments to resolve issues including but not limited to sales.
7. Promptly identify, research, and resolve Customer requests.
8. Troubleshoot, navigate, and assist customer with online demonstrations, while consulting and guiding the customers through their online shopping experience.
9. Perform other duties assigned
Core Competencies : Business Acumen.
Business Acumen.
Problem Solving
Communication.
Consultation.
Critical Evaluation.
Ethical Practice. Cultural Awareness.
Relationship Management.
Change Management.
Organizational Design / Effectiveness.
Time Management
Professionalism
Virtual Customer Care Consultant
The Virtual Customer Care Consultant is responsible for creating, preserving and cultivating customer relationships via phone, text, email and chat. During interactions the Virtual Customer Care Consultant will analyze and acknowledge customer needs and provide informative and accurate recommendatio...
Automotive Paint Technical Sales Representative
Support sales reps branch operations and distributors with technical and marketing assistance as needed. Develop knowledge/skills regarding sales techniques and methods. Build/manage relationships with sales reps/branches. Identify potential problems and establish solutions with sales support networ...
H&M Sales Associate
At H&M, as a Retail Sales Associate you will be advising our customers and keeping them in style! A Retail Sales Associate, or Sales Advisor, as referred to internally, is responsible for delivering the Best Customer Experience that contributes to the store's sales and profit. As a Retail Sales Asso...
Returning Sales Associate - Spirit
The Sales Associate will support the Store Management Team by generating sales, sign waving, general housekeeping, merchandising, signing, pricing, POS operations and loss prevention. This position is for any person who has previously worked for Spencer's / Spirit Halloween in a Sales Associate posi...
Sales Associate LensCrafters
The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales Associate helps establish LensCrafters as the premier destination for all vision needs in your community. Abilit...
Cashier
A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the...
Customer Service Representative - $19.00-$19.00 per hour
Customer Care Representatives provide inside service to both our outside sales representatives, vendors, and our customers. Hiring Customer Service Representative. Customer Service Representative DAY TO DAY DUTIES/RESPONSIBILITIES:. Customer Care Representative Summary: Under direct supervision from...
Wine Sales Representative
Reporting weekly sales figures. Do you excel working in a performance-driven environment where you can exceed sales goals and be rewarded for your results?. Are you seeking a career-oriented culture where nearly 100% of sales management opportunities are filled internally?. Do you want professional ...
Direct Sales Representative
With a focus on excellence and leadership, we are seeking an enthusiastic Direct Sales Representative to join our dynamic and competitive team. As a Direct Sales Representative at Summit Business Group, you will have the freedom to plan your own work schedule and set your working hours each week. Be...
Delivery Driver (Full-Time)
AutoZone is the place for you! Our commercial delivery driver position is responsible for the delivery of parts to our commercial customers. Must be at least 18 years old and have a valid driver's license and able to meet AutoZone’s driver requirements. You don’t have to use your own vehicle, you ca...