Complaint Analyst

Job Details

Job Location : Windsor Mill, MD

Remote Type : Fully Remote

Position Type : Full Time

Education Level : High School

Salary Range : $30,000.00 - $56,000.00

Overview

About Us : RELI Group partners with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact—whether we're supporting data-driven decisions, modernizing systems or safeguarding critical programs.

Responsibilities

• Support the Complaints Lead with functions of the task order, including the review of complaints and disputes from dispensers, pharmacies, manufacturers, and other stakeholders to ensure adherence to Negotiation Program requirements
• Independently conduct initial triage of written complaints and disputes to determine and prioritize risk and appropriate next steps
• Analyze documentation and data submitted with complaints, identifying and assessing potential risks or violations
• Collaborate with the Complaints Lead and senior Complaint Analysts on referrals to the Investigations team
• Collaborate with data analysts and subject matter experts (SMEs) to identify trends in complaints and disputes
• Ensure accuracy in complaint documentation, tracking that each assigned complaint meets all documentation requirements
• Ensure that all assigned complaints are addressed and closed within the defined Service Level Agreement (SLA)
• Participate in interrater reliability (IRR) activities
• Maintain confidentiality and adhere to HIPAA and CMS data protection requirements
• Perform other duties as assigned

Qualifications

EEO and HUBZone

EEO Employer : RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone : We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

Salary note : The annual salary range for this position is $30,000.00 to $56,000.00. Actual compensation will depend on a range of factors, including but not limited to the individual's skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers, click here.

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