Professional Services Manager II, Bridger Insight (Remote)

About the Business

About our Team

About the Role

This role will lead a team of Professional Services Consultants across the United States. This role is an advocate for Professional Services and focused on building repeatable services for LexisNexis Bridger Insight® XG that allow LNRS to scale delivery to meet increasing market demand.

This role will assist with the sales process by defining solutions leveraging LNRS FCC products to meet client's business needs.

The Professional Services Manager will identify, develop, and implement consulting best practices. This role will be responsible for the overall delivery of professional services to LNRS clients.

This role will collaborate with LNRS Market Planning to create and enhance products and services for LNRS clients.

This position can be remote in the US.

Responsibilities

Leading client discovery discussions and identifies solutions leveraging LexisNexis products and services. Assists clients during their planning phase to derive development of requirements, scope, and execution plan.

Working with clients to document the scope of an engagement in a formal Statement of Work.

Preparing and delivering professional client presentations to audiences at all levels. Presents to clients and internal stakeholders conveying industry and product expertise.

Maintaining detailed understanding of all aspects of products and services in FCC professional services portfolio, evolves portfolio as necessary.

Contributing innovative ideas and collaborates with market planning to develop and / or enhance products, service offerings and related operational deliverables.

Possessing in-depth knowledge and understanding of profit and loss analysis in related industries. Makes strategic business decisions based on this data.

Building strategic relationships with key client stakeholders and decision makers. Develops LexisNexis 'advocates' at client sites who promote LNRS solutions and subject matter expertise.

Leading client service delivery providing leadership and oversight of project execution and delivery. Leading or contributing to all phases of the client project life cycle and executing timely project delivery.

Facilitating timely decisions to maintain project schedule and budget. Identifies project risks early and assists by providing prudent and timely recommendations for risk avoidance.

Communicating effectively with clients to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Setting and managing client expectations. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

Requirements

Have a Bachelor's level education in business, engineering, computer science or equivalent.

Have 5+ years industry experience in Financial Crime Compliance, Risk Management, (AML, OFAC, KYC, CDD, EDD, AML Data Governance / Management ideal).

Have 5+ years client-facing or internal / external consulting experience ideal.

Have exceptional consultative skills with ability to collaborate and to explore options, demonstrate and effectively use active listening skills to understand client needs.

Have expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.

Have the ability to identify and remediate risk associated with client engagements and their execution.

Have expert-level affinity to try new methods and new approaches to problem solving while demonstrating a curiosity and inquisitive nature

Have the ability to effectively set direction, align constituencies, and motivate others, while demonstrating vision and ability to influence others

Have the ability to travel 25% of the time, if needed.

Learn more about the LexisNexis Risk team and how we work here

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers.

We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture.

Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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